​​​​Why observe​

Improvisation is part of any space.

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The problem begins when improvisation becomes routine.

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At that point, effort does not show up as error.
It shows up as recurring fatigue, rework, and constant tension.

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The look

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- When decisions are always reactive, never anticipated

- Where everyday work depends more on people’s memory than on clear agreements

- What is lost when everything has to be handled on the spot

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In everyday work​

The day unfolds without pause.

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Agreements shift.
Last-minute improvisations.
Exceptions become the rule.

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Nothing visibly breaks.
But everything requires constant attention.

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The place works, but always at the edge of improvisation.

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What to observe

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✧ Do decisions keep changing?

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✧ Are people constantly making things work somehow?

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✧ Is there time to organize, or only to put out fires?

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✧ Does the day depend on who happens to be there?

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A question to keep with you​

Where is improvisation constant because something was never considered?

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Observation lens​

Lean Six Sigma​
 

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← Back to Observation guides

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